Family Conferences

Over-the-Phone Interpreting Services

1. Dial 1-800-CALL-CLI (1-800-225-5254)
2. When the operator answers, tell them:
   • Your customer code is 329355
   • You are calling from Eau Claire Area School District
   • The language you need
   • Your name and building
   • If you need a third-party dial-out
3. The operator will connect you promptly

For outbound calls:

• If you need to reach a Limited English Proficient (LEP) home or need a third-party dial-out, please first inform the 
• CLI rep before the interpreter is connected.
• Once the interpreter is connected, you can tell the interpreter who to ask for (the LEP’s name).
• At this time, you can also tell the interpreter how to proceed if the call goes to voicemail and what message to 
• leave, if desired.

For inbound calls:

• Explain to the LEP that all info is coincidental and encourage questions.
• Speak clearly.
• Smile and be kind; this helps the LEP feel more comfortable.
• If face-to-face and multiple people are in the room, speak one at a time.
• Speak freely; all CLI interpreters are sworn to confidentiality, neutrality, and the Interpreter Code of Professional 
• Ethics.
• Encourage the interpreter to clarify terms with you if necessary.