• (715) 852-3000

Broken, Lost or Stolen Devices:
Contact the Helpdesk right away to

begin the process of repairs or replacement of District-assigned devices.

☎️ Phone - (715) 852-3411
Monday through Thursday; 8am-3pm
You may wait on the line for a Technical Support Representative or Press 0 to follow the prompts and create a Helpdesk Ticket, which will be your only option if the Helpdesk be closed or extremely busy.  Someone will contact you in the order it was recieved. 
📧 Email – helpdesk@ecasd.us
Provide the following information:
     -Parent and student name
     -Preferred contact (provide email or phone number)
     -Device type/browser/resource, app, website
     -Detailed description of the issue
     -Include images if possible
Lus Hmoob
Yog koj xav tau tus neeg Hmoob txhais daim ntawv no ua lus Hmoob rau koj los yog koj muaj lus nug txog daim ntawv no, hu rau Blia (715-852-6850).

En Español
 Si desea que alguien le traduzca esta Información o si tiene preguntas, llame a Kresly Rodríguez Martínez al (715) 852-4246.

Reminder: The ECASD only supports student account creation with vendors that we have a signed Data Privacy Agreement to protect our students' personally identifiable information to the standards that we are legally comfortable with when considering our District Board Policy and Federal FERPA, COPPA and CIPA Laws. Should parents/guardians choose to enroll their child and share personally identifiable information with vendors on their own, they have that legal authority and assume liability. 

Please use to the following resources for support with the device your child has brought home, or the apps and resources we have prescribed to support ongoing learning during our in-school instruction outage. 
District-Start-Page-Button.png canvas-student-logo.png canvas-parent-logo.png seesaw-family-app.PNG skyward-icon-2-(1).png

☀️ Elementary Family - Summer iPad Guide 😎

wifi-icon.png HotSpot Internet Setup Guide (English) wifi-icon.png HotSpot Internet Setup Guide (en Español)
apple-logo-png-6.png Basic iPad Troubleshooting apple-logo-png-6.png Student iPad Setup Instructions
windows-icon.png Student Laptop Setup (Video) apple-logo-png-6.png Student iPad Setup (Video)
windows-icon.png Student Laptop (Windows 10) User-Guide apple-logo-png-6.png Jamf Parent Guide (iPad Monitoring)
canvas41.png Canvas Guides v-learning-icon.png Virtual Learning: At-home Guide
Passport-to-Canvas-ICON.pngPassport to Canvas - Student Guide (Course) canvas41.png How to: Canvas Parent (Observer) Role   VIDEO! 🎥 
       Espanol vídeo 🎥 
seesaw-icon-24.jpg Seesaw 'Family' Guides canvas41.png Canvas Parent (Observer) Guides
seesaw-icon-24.jpg Seesaw Family/Student Access Setup seesaw-icon-24.jpgSeesaw Help Center
seesaw-icon-24.jpg Student Access Video Instructions seesaw-icon-24.jpg Student-view Video Support
accessibility-icon.png Accessibility/Assistive-Tech Settings v-learning-icon-(1).png Recommended At-home Learning Apps/Websites/Software
microsoft-office-png-logo-4824.png Office365: OneDrive, Teams, Word, etc. Support skyward-icon-2.png Skyward Support
teams.png Microsoft Teams: End-user Guide teams.png Microsoft Teams: Student Digital Citizenship Guide
wifi-icon.png Home Internet Parental Controls (Non-ECASD) Common Sense Education - Clever application gallery | CleverCommon Sense Media - Digital Citizenship
My OneDrive may not be syncing correctly? ← Link to Microsoft

Discounted Home Internet Access
Digital equity has become an urgent issue as schools provide more and more of their students with mobile devices to take home, while 20% of Wisconsin households do not have access to the internet.  For many children and adults, the public library is the only source of internet access.
The Internet Discount Finder, created by the Wisconsin Public Services Commission, can help low-income households find discounted internet service.  Discounts are as deep as 80%.

Spectrum Internet Assist - Offering discounted home internet for qualifying households. 

-ECASD offers these links for your reference and has no affiliation and cannot offer any assistance with this process.