• (715) 852-3000

Technology Support Information

ECASD-Helpdesk-Logo.png
Broken, Lost or Stolen Devices:
Contact the Helpdesk right away to

begin the process of repairs or replacement of District-assigned devices.

☎️ Phone - (715) 852-3411
Monday through Friday, 7AM-5PM
You may wait on the line for a Technical Support Representative or Press 0 to follow the prompts and create a Helpdesk Ticket, which will be your only option if the Helpdesk be closed or extremely busy.  Someone will contact you in the order it was recieved. 
📧 Email – helpdesk@ecasd.us
Provide the following information:
     -Parent and student name
     -Preferred contact (provide email or phone number)
     -Device type/browser/resource, app, website
     -Detailed description of the issue
     -Include images if possible
Lus Hmoob
Yog koj xav tau tus neeg Hmoob txhais daim ntawv no ua lus Hmoob rau koj los yog koj muaj lus nug txog daim ntawv no, hu rau Blia (715-852-6850).

En Español
 Si desea que alguien le traduzca esta Información o si tiene preguntas, llame a Kresly Rodríguez Martínez al (715) 852-4246.

Hardware and Software Support
District-Start-Page-Button.png canvas-student-logo.png canvas-parent-logo.png seesaw-family-app.PNG skyward-icon-2-(1).png
 
Student Device Support
iPad Support Laptop Support
apple-logo-png-6.png Update iPad Software windows-icon.png Update Laptop Software
apple-logo-png-6.png Basic iPad Troubleshooting windows-icon.png Student Laptop (Windows 10) User-Guide
apple-logo-png-6.png  iPad Apps in Self Service User-Guide windows-icon.png Student Laptop Setup (Video)
apple-logo-png-6.png Jamf Parent Guide (iPad Monitoring)  
apple-logo-png-6.png Student iPad Setup Instructions  
apple-logo-png-6.png Student iPad Setup (Video)  
   
Virtual Learning Support
v-learning-icon.png Virtual Learning Guide Grades K-6 v-learning-icon.png Virtual Learning: At-home Guide
v-learning-icon.png Virtual Learning Guide Grades 7-12 v-learning-icon-(1).png Recommended At-home Learning Apps/Websites/Software
microsoft-office-png-logo-4824.png Office365: OneDrive, Teams, Word, etc. Support teams.png Teams Students Quick Start Guide
wifi-icon.png HotSpot Internet Setup Guide (English) teams.png Microsoft Teams: End-user Guide
wifi-icon.png HotSpot Internet Setup Guide (en Español) teams.png Microsoft Teams: Student Digital Citizenship Guide
wifi-icon.png Home Internet Parental Controls (Non-ECASD) accessibility-icon.png Accessibility/Assistive-Tech Settings
   
Learning Management System (LMS) Support
Seesaw Support (K-3) Canvas Support (3-12)
seesaw-icon-24.jpg Seesaw 'Family' Guides canvas41.png Canvas Guides
seesaw-icon-24.jpg Seesaw Family/Student Access Setup canvas41.png Canvas Parent (Observer) Guides
seesaw-icon-24.jpg Student Access Video Instructions canvas41.png How to: Canvas Parent (Observer) Role   VIDEO! 🎥 
       Espanol vídeo 🎥 
seesaw-icon-24.jpgSeesaw Help Center Passport-to-Canvas-ICON.pngPassport to Canvas - Student Guide (Course)
seesaw-icon-24.jpg Student-view Video Support  
   
Other Resources
skyward-icon-2.png Skyward Support Common Sense Education - Clever application gallery | CleverCommon Sense Media - Digital Citizenship
 
My OneDrive may not be syncing correctly? ← Link to Microsoft

Discounted Home Internet Access
Digital equity has become an urgent issue as schools provide more and more of their students with mobile devices to take home, while 20% of Wisconsin households do not have access to the internet.  For many children and adults, the public library is the only source of internet access.
 
The Internet Discount Finder, created by the Wisconsin Public Services Commission, can help low-income households find discounted internet service.  Discounts are as deep as 80%.

Spectrum Internet Assist - Offering discounted home internet for qualifying households. 

-ECASD offers these links for your reference and has no affiliation and cannot offer any assistance with this process.
 

Reminder: The ECASD only supports student account creation with vendors that we have a signed Data Privacy Agreement to protect our students' personally identifiable information to the standards that we are legally comfortable with when considering our District Board Policy and Federal FERPA, COPPA and CIPA Laws. Should parents/guardians choose to enroll their child and share personally identifiable information with vendors on their own, they have that legal authority and assume liability. 


Please use to the following resources for support with the device your child has brought home, or the apps and resources we have prescribed to support ongoing learning during our in-school instruction outage. 
   

Behavior Expectations